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How to get Call Center Licence in Pakistan.

8. March 2011

To get licence from PSEB, you need to register your company & then register you company as call center.

WHY REGISTER with PSEB ?
Over time, PSEB's role has evolved from simply being a regulatory body to becoming a proactive enabler. To stay one step ahead of the changes taking place in the global IT industry, PSEB is constantly expanding and improving the range of services it extends to software and service companies in Pakistan.
PSEB is helping to pave the way for Pakistani IT, and IT-enabled Service (ITeS) companies to claim a larger share of the international software and services market.

COMPANIES REGISTRATION

All Software and service companies (like call centers) operating in Pakistan must be registered with PSEB in order to benefit from its offered services:

you need to follow these simple 3 steps

  1. Please download the Company Registration Form given below
  2. Attach the required documentation
  3. Please post the completed form at the address given below, along with an annual registration fee of Rs. 5,000/-(Rupees five thousand only). by demand draft/pay order made payable to the Pakistan Software Export Board (PSEB)

Company Registration Form  Download (PDF) or Download (Word)

List of Documents Required for Company Registration
For Private Limited Companies

  • Duly filled registration form
  • Visiting Cards of Key Personals(Optional)
  • Memorandum and Articles of Association (SECP certified copy)
  • Certificate of Incorporation (SECP certified copy)
  • NTN Certificate of the company
  • CNIC of all Directors/Shareholders
  • Copy of Passport (for Directors with foreign nationality)
For Branch Office of Foreign Companies
  • Duly filled registration form
  • Visiting Cards of Key Personals(Optional)
  • Memorandum and Articles of Association (SECP certified copy)
  • Certificate of Incorporation (SECP certified copy)
  • NTN Certificate of the company
  • CNIC of all Directors/Shareholders
  • Copy of Passport (for Directors/Shareholders with foreign nationality)
For Registered Firms
  • Duly filled registration form
  • Visiting Cards of Key Personals(Optional).
  • Attested copy of the Partnership Deed.(In case of Partnership firm).
  • Certificate of Registration (Registrar Office certified copy).
  • Bank Statement of the preceding six months or Bank Account Certificate(Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable) 
  • NTN Certificate of the firm
  • Copy of CNIC of Director(s) / Owner(s) / Partner (s)
  • Copy of Passport (for Director(s) / Owner(s) / Partner (s) with foreign nationality)
For Partnership Firms
  • Duly filled registration form
  • Visiting Cards of Key Personals(Optional)
  • Attested copy of the Partnership Deed.
  • Bank Statement of the preceding six months or Bank Account Certificate (Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable)
  • NTN Certificate of the firm
  • Copy of CNIC of all Partners
  • Copy of Passport (for Partners with foreign nationality)
For Sole Proprietorship Firms
  • Duly filled registration form
  • Visiting Cards of Key Personals(Optional)
  • Bank Statement of the preceding six months or Bank Account Certificate (Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable)
  • NTN Certificate of the firm
  • Copy of CNIC of the Proprietor

CALL CENTERS' REGISTRATION

  • It is a pre-requisite condition that the companies that have established call center operations must first register themselves with PSEB, and simultaneously post the Call Center Registration Form as well. The registration fee for new call centers is also Rs. 5,000/- (Rupees five thousand only) 
  • Registration with PSEB is mandatory for companies intend to established call center operations and wish to avail PTCL's services.
  • Before formal operationalization, provisional call center registration will initially be granted by PSEB. It will be valid for 60 days, and can be extended upon formal written request.
  • A physical verification visit of operational call center would be planned on request and after successful verification; a registration certificate with the validity of one year is issued.  The verification procedure is repeated at the time of renewal of call center but the duration of validity of registration is assigned for two years. The renewal fee is Rs. 10,000/- (Rupees ten thousand only)

  • Please note that call centers having valid PSEB membership would be renewed only.

List of Documents  for Call Center Registration

  • Duly filled registration form for Call Center along with new registration fee of Rs. 5,000/- (Rupees five thousand only) by demand draft/pay order made payable to the Pakistan Software Export Board (PSEB)

 

List of Documents Required for Renewal of Call Center Registration

  • Duly filled registration renewal form for Call Centers.
  • Copy of certificate of registration with SBP as an IT/ITeS exporter (For International Call Centers only).
  • Copies of Form ‘R’ for the preceding year(s).

Call Center Registration Form  Download (Word)
Call Center Registration Renewal Form Download (Word)

   

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