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To get licence from PSEB, you need to register your company & then register you company as call center.

WHY REGISTER with PSEB ?

Over time, PSEB's role has evolved from simply being a regulatory body to becoming a proactive enabler. To stay one step ahead of the changes taking place in the global IT industry, PSEB is constantly expanding and improving the range of services it extends to software and service companies in Pakistan.

PSEB is helping to pave the way for Pakistani IT, and IT-enabled Service (ITeS) companies to claim a larger share of the international software and services market.

COMPANIES REGISTRATION All Software and service companies (like call centers) operating in Pakistan must be registered with PSEB in order to benefit from its offered services: you need to follow these simple 3 steps Please download the Company Registration Form given below Attach the required documentation Please post the completed form at the address given below, along with an annual registration fee of Rs. 5,000/-(Rupees five thousand only). by demand draft/pay order made payable to the Pakistan Software Export Board (PSEB) Company Registration Form  Download (PDF) or Download (Word) List of Documents Required for Company Registration For Private Limited Companies Duly filled registration form Visiting Cards of Key Personals(Optional) Memorandum and Articles of Association (SECP certified copy) Certificate of Incorporation (SECP certified copy) NTN Certificate of the company CNIC of all Directors/Shareholders Copy of Passport (for Directors with foreign nationality) For Branch Office of Foreign Companies Duly filled registration form Visiting Cards of Key Personals(Optional) Memorandum and Articles of Association (SECP certified copy) Certificate of Incorporation (SECP certified copy) NTN Certificate of the company CNIC of all Directors/Shareholders Copy of Passport (for Directors/Shareholders with foreign nationality) For Registered Firms Duly filled registration form Visiting Cards of Key Personals(Optional). Attested copy of the Partnership Deed.(In case of Partnership firm). Certificate of Registration (Registrar Office certified copy). Bank Statement of the preceding six months or Bank Account Certificate(Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable)  NTN Certificate of the firm Copy of CNIC of Director(s) / Owner(s) / Partner (s) Copy of Passport (for Director(s) / Owner(s) / Partner (s) with foreign nationality) For Partnership Firms Duly filled registration form Visiting Cards of Key Personals(Optional) Attested copy of the Partnership Deed. Bank Statement of the preceding six months or Bank Account Certificate (Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable) NTN Certificate of the firm Copy of CNIC of all Partners Copy of Passport (for Partners with foreign nationality) For Sole Proprietorship Firms Duly filled registration form Visiting Cards of Key Personals(Optional) Bank Statement of the preceding six months or Bank Account Certificate (Only company account with company name would be accepted. In case of new account, Bank Certificate is also acceptable) NTN Certificate of the firm Copy of CNIC of the Proprietor

CALL CENTERS' REGISTRATION It is a pre-requisite condition that the companies that have established call center operations must first register themselves with PSEB, and simultaneously post the Call Center Registration Form as well. The registration fee for new call centers is also Rs. 5,000/- (Rupees five thousand only)  Registration with PSEB is mandatory for companies intend to established call center operations and wish to avail PTCL's services. Before formal operationalization, provisional call center registration will initially be granted by PSEB. It will be valid for 60 days, and can be extended upon formal written request. A physical verification visit of operational call center would be planned on request and after successful verification; a registration certificate with the validity of one year is issued.  The verification procedure is repeated at the time of renewal of call center but the duration of validity of registration is assigned for two years. The renewal fee is Rs. 10,000/- (Rupees ten thousand only) Please note that call centers having valid PSEB membership would be renewed only. List of Documents  for Call Center Registration Duly filled registration form for Call Center along with new registration fee of Rs. 5,000/- (Rupees five thousand only) by demand draft/pay order made payable to the Pakistan Software Export Board (PSEB)   List of Documents Required for Renewal of Call Center Registration Duly filled registration renewal form for Call Centers. Copy of certificate of registration with SBP as an IT/ITeS exporter (For International Call Centers only). Copies of Form ‘R’ for the preceding year(s). Call Center Registration Form  Download (Word) Call Center Registration Renewal Form Download (Word)

1.0 Purpose

The purpose of this policy is to provide guidelines for Remote Access IPSec or L2TP Virtual Private Network (VPN) connections to the <Company Name> corporate network.

2.0 Scope

This policy applies to all <Company Name> employees, contractors, consultants, temporaries, and other workers including all personnel affiliated with third parties utilizing VPNs to access the <Company Name> network. This policy applies to implementations of VPN that are directed through an IPSec Concentrator.

3.0 Policy

Approved <Company Name> employees and authorized third parties (customers, vendors, etc.) may utilize the benefits of VPNs, which are a "user managed" service. This means that the user is responsible for selecting an Internet Service Provider (ISP), coordinating installation, installing any required software, and paying associated fees. Further details may be found in the Remote Access Policy.

Additionally,

1. It is the responsibility of employees with VPN privileges to ensure that unauthorized users are not allowed access to <Company Name> internal networks.

2. VPN use is to be controlled using either a one-time password authentication such as a token device or a public/private key system with a strong passphrase.

3. When actively connected to the corporate network, VPNs will force all traffic to and from the PC over the VPN tunnel: all other traffic will be dropped.

4. Dual (split) tunneling is NOT permitted; only one network connection is allowed.

5. VPN gateways will be set up and managed by <Company Name> network operational groups.

6. All computers connected to <Company Name> internal networks via VPN or any other technology must use the most up-to-date anti-virus software that is the corporate standard (provide URL to this software); this includes personal computers.

7. VPN users will be automatically disconnected from <Company Name> network after thirty minutes of inactivity. The user must then logon again to reconnect to the network. Pings or other artificial network processes are not to be used to keep the connection open.

8. The VPN concentrator is limited to an absolute connection time of 24 hours.

9. Users of computers that are not <Company Name>-owned equipment must configure the equipment to comply with <Company Name> VPN and Network policies.

10. Only InfoSec-approved VPN clients may be used.

11. By using VPN technology with personal equipment, users must understand that their machines are a de facto extension of <Company Name> network, and as such are subject to the same rules and regulations that apply to <Company Name>-owned equipment, i.e., their machines must be configured to comply with InfoSec's Security Policies.

4.0 Enforcement

Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

5.0 Definitions

Term Definition

IPSec Concentrator A device in which VPN connections are terminated.

6.0 Revision History

Automatically Forwarded Email Policy

1.0 Purpose

To prevent the unauthorized or inadvertent disclosure of sensitive company information.

2.0 Scope

This policy covers automatic email forwarding, and thereby the potentially inadvertent transmission of sensitive information by all employees, vendors, and agents operating on behalf of <Company Name>.

3.0 Policy

Employees must exercise utmost caution when sending any email from inside <Company Name> to an outside network. Unless approved by an employee's manager InfoSec, <Company Name> email will not be automatically forwarded to an external destination. Sensitive information, as defined in the Information Sensitivity Policy, will not be forwarded via any means, unless that email is critical to business and is encrypted in accordance with the Acceptable Encryption Policy.

4.0 Enforcement

Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

5.0 Definitions

Terms Definitions

Email The electronic transmission of information through a mail protocol such as SMTP. Programs such as Eudora and Microsoft Outlook use SMTP.

Forwarded email Email resent from internal networking to an outside point.

Sensitive information Information is considered sensitive if it can be damaging to <Company Name> or its customers' dollar value, reputation, or market standing.

Unauthorized Disclosure The intentional or unintentional revealing of restricted information to people who do not have a need to know that information.

6.0 Revision History

The OSI, or Open System Interconnection, model defines a networking framework for implementing protocols in seven layers. Control is passed from one layer to the next, starting at the application layer in one station, and proceeding to the bottom layer, over the channel to the next station and back up the hierarchy.  

 

A Very short and Good Book On OSI Reference Layer Model:

  osi31.pdf (98.77 kb)

 

Application (Layer 7)	This layer supports application and end-user processes. Communication partners are identified, quality of service is identified, user authentication and privacy are considered, and any constraints on data syntax are identified. Everything at this layer is application-specific. This layer provides application services for file transfers, e-mail, and other network software services. Telnet and FTP are applications that exist entirely in the application level. Tiered application architectures are part of this layer.
Presentation (Layer 6)	This layer provides independence from differences in data representation (e.g., encryption) by translating from application to network format, and vice versa. The presentation layer works to transform data into the form that the application layer can accept. This layer formats and encrypts data to be sent across a network, providing freedom from compatibility problems. It is sometimes called the syntax layer.
Session (Layer 5)	This layer establishes, manages and terminates connections between applications. The session layer sets up, coordinates, and terminates conversations, exchanges, and dialogues between the applications at each end. It deals with session and connection coordination.
Transport (Layer 4)	This layer provides transparent transfer of data between end systems, or hosts, and is responsible for end-to-end error recovery and flow control. It ensures complete data transfer.
Network (Layer 3)	This layer provides switching and routing technologies, creating logical paths, known as virtual circuits, for transmitting data from node to node. Routing and forwarding are functions of this layer, as well as addressing, internetworking, error handling, congestion control and packet sequencing.
Data Link (Layer 2)	At this layer, data packets are encoded and decoded into bits. It furnishes transmission protocol knowledge and management and handles errors in the physical layer, flow control and frame synchronization. The data link layer is divided into two sub layers: The Media Access Control (MAC) layer and the Logical Link Control (LLC) layer. The MAC sub layer controls how a computer on the network gains access to the data and permission to transmit it. The LLC layer controls frame synchronization, flow control and error checking.
Physical (Layer 1)	This layer conveys the bit stream - electrical impulse, light or radio signal -- through the network at the electrical and mechanical level. It provides the hardware means of sending and receiving data on a carrier, including defining cables, cards and physical aspects. Fast Ethernet, RS232, and ATM are protocols with physical layer components.

 

Core switch is a switch, usually a L3, which is placed in the core layer of a hierarchical network model. The most important function of core switch is to switch packets as fast a possible. To make this happen the core switch needs to have the following -

- High Speed Processor
- Large Memory
- Interfaces with enough port to terminate all links from the other modules in the neetwork like the distribution layer switches, the server farm module, the enterprise edge module and so on.
- The links terminating on the interfaces should be high bandwidth links which can aggregate all traffic from the different modules.
- Should have QOS configured to have prioritised packets switched first

Usually there are two or more core switches in a network, which provide for redundancy.

This program makes it easy to create stick-figure animations. You can build your own stick figures and load your own backgrounds. The animations can be saved as animated gifs to be used on web pages. An example animation is included.

check this video and you will find how to use it......